I recently got an email that made my day. I have to post it here. It said
Dear Mr. Fagerlund
I have been a homeowner for many years and have lived in South Carolina, Texas, California and currently New Mexico. Over the years I have called a number of exterminators for various pest issues. In every case they came out and sprayed my house and I thought that was fine. Recently when I had ants I called you because I read your column in the paper. You came out, identified the ants and recommended a bait I could buy in a store. You put some out that you had with you and the ants loved it. You said there was no reason for me to call you out again. We walked around my house to see if we could find where the ants were coming in, and we saw a black widow spider next to a drain pipe. Every exterminator I called in the past would have just sprayed the spider with pesticides. You walked over, picked the spider up and carried it to your truck where you said you put it in a container and you would relocate it. I have never in all my years seen anyone, an exterminator or anyone else, just pick up a black widow spider. I was amazed, and I loved it. Recently my sister in South Carolina called me about a pest problem she has. I suggested she contact you. I know you can’t go to South Carolina on a call, but hopefully, you can help her. She should be contacting you shortly. Thank you for how you solved my pest problems and I will never call another exterminator again as long as I can contact you.
That email made my day and I will certainly help his sister to the best of my ability. I will help anyone, anywhere if I can. I will never recommend anyone pick up a black widow, but they can be captured in small containers and relocated. My email address is firstname.lastname@example.org if you have any pest questions.